Change Cancelled item(s) to a new order.
Please follow the steps below to create a new order from a cancelled item.
IMPORTANT: Please make sure you capture the funds in a different way: over the counter of on the phone.
Once the new order is generated, the customer will receive a new order confirmation email, and the dealer can see the link ‘New Order Generated' to the item(s) they generated as a new order. The link action redirects to the new order detail page.
Process the manually generated order
Dealers can edit the amount they collect from the customer if needed. Also, they should select the payment option they used to collect the amount from the customer.
You have capability to edit shipping and taxes.
