Cause:

The most common cause is if your dealership just enrolled in the platform or enabled the dealership in the Center e-Commerce Custom Online Parameters page of the BMW Accessories Portal.

The Shopbmwusa.com website is broken up into 2 pieces.

  1. The first piece is the Locate a dealer. This is a live database and immediately searchable.
  2. The second piece is the Website Store that allows you to select the dealership and shop their store is updated every 5 hours. Until that every 5 hour update happens you will get that error has occurred page even though the dealership is searchable. So depending on when during the 5 hour period the dealership makes the change it can take up to 5 hours to become select able as your dealership.

Recommended Resolution:

Please wait up to 5 hours for the next update period. Once the next update happens the dealership will become select able.