Order Management

Order Processing
 Please find the videos below on how to process order for shipping and for pick up. Additionally, you can submit Product feedback by clicking the "...
Wed, Aug 16, 2023 at 2:48 PM
Process Stuck Order
In the case you have captured the payment in the Payment Gateway instead in the Order Manager you have capability to process the order and mark it as shippe...
Wed, Aug 16, 2023 at 2:46 PM
How to partially cancel an order
You have possibility to partially cancel the order by following these steps: Select an order Check which items you want to cancel Click on "Cancel ...
Fri, Aug 20, 2021 at 9:59 AM
Change a Cancelled Item into a New Order
Change Cancelled item(s) to a new order. Please follow the steps below to create a new order from a cancelled item. IMPORTANT: Please make sure you cap...
Mon, Aug 28, 2023 at 5:12 PM
Creating a New order from cancelled item
In the case a item in a order was cancelled, and customer changed his mind, we have created ability for you to create a new order from a cancelled item. ...
Mon, Aug 28, 2023 at 4:32 PM
Searching order by Part Number
Looking for Partially fulfilled orders can be time consuming. Therefore we have created a new functionality that enables you to search the order by part num...
Wed, Sep 7, 2022 at 1:28 PM
Refunding the Order
 
Tue, Apr 27, 2021 at 2:11 PM
Order Manager - New Design
 
Tue, Apr 27, 2021 at 2:16 PM
Cancelling the order
 
Tue, Apr 27, 2021 at 2:12 PM
Temporary Authorization Hold
A temporary authorization for all purchasers has been added as an additional feature to the payment system. This authorization is an extra 15% (capped at $7...
Fri, Jan 13, 2023 at 12:00 PM