FAQs
Unable to Select Dealership in Dealer Locator - Cause: The most common cause is if your dealership just enrolled in the platform or enabled the dealershi...
Fri, May 14, 2021 at 9:41 AM
You are over the time limit to perform a refund on this transaction - Cause: This error occurs when the order transaction date was beyond 180 days ago as...
Fri, May 14, 2021 at 9:32 AM
You do not have permissions to make this API call - Cause: This error normally happens if there was an order that was placed and the funds were not colle...
Fri, May 14, 2021 at 9:31 AM
Cause: This error is commonly known to be caused by having the Item Availability for either or both of Accessories and/or Lifestyles set to "0 - No pr...
Thu, Jun 10, 2021 at 12:02 PM
You cannot process the order. The payment has already been captured. Cause: This error typically happens when the funds for this order have already been ...
Wed, May 4, 2022 at 9:17 AM
Dealer Adding Product Category Pricing Override Click on the Modify Accessories, Lifestyle or Hardparts Buttons Click on the Product Type, Product Categ...
Tue, Aug 30, 2022 at 4:07 PM
Dealer Removing Product Category Pricing Override Click on the Modify Accessories, Lifestyle or Hardparts Buttons Locate the Active override Click on...
Tue, Aug 30, 2022 at 4:09 PM
Dealer Editing Product Category Pricing Override Click on the Modify Accessories, Lifestyle or Hardparts Buttons Locate the Active override Click on ...
Tue, Aug 30, 2022 at 4:10 PM